If you have any questions about our product or need assistance with your order, feel free to email us, and we'll respond within 1-2 business day. Please include your order number or the email address used during checkout in your message for quicker service. If you need more details about a specific product or want an update on your order, just reach out to our email support. Our team will do its best to respond as quickly as possible. Thank you!
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Our Live Chat is available for urgent issues/inquiries.
Store Name: Orsimo
Address: 49 Highfield Rd, Greater, London W3 0AH, UK
Email: info@orsimo.com
Phone: +447474774562
Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1-2 business days.
For Corporate Gifts, or Volume Orders Please Contact Us Below.
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Good To Know
Orders are processed within 5-9 business days (excluding holidays) after the order confirmation email is sent. Once processed, the order is forwarded to the jeweler for production.
Our standard delivery time is 10-21 bussiness days, including both production and delivery.
Gold vermeil is an affordable alternative to solid gold and can last for a long time with proper care.
- Remove your jewelry before applying lotions, sunscreen, perfume, or when cleaning with harsh chemicals (e.g., bleach).
- Clean it using warm soapy water; avoid using sterling silver cleansers.
- Avoid exposure to chlorine, as it can discolor or damage your gold vermeil pieces. Remove your jewelry before entering pools or hot tubs.
- Keep in mind that all metals can tarnish over time. If your gold vermeil develops dark spots, you can gently rub it with a baking soda paste to restore its shine and color.
Most of our jewelry is crafted from genuine gold vermeil. Gold vermeil pieces are made with precious metals and thick gold plating, offering superior quality compared to standard gold-plated jewelry. They are safe for sensitive skin, water-resistant, tarnish-free, and durable enough for everyday wear.
Yes, our necklaces are waterproof and tarnish-free. However, it's recommended to remove your jewelry when exposed to harsh chemicals, whether in the pool, kitchen, bathroom, or workplace, to maintain its quality.
You can request a return within 30 days of receiving your order, provided the item is unused, in its original condition, and includes all packaging and accessories.
For full details, please refer to our Return & Refund Policy.
We accept the following secure payment methods:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- JCB
- Mastercard
- Visa
Orders are processed within 5-9 business days, and delivery typically takes 5-12 business days, depending on the destination. Once your order has been shipped, you will receive a tracking number to monitor its progress.
If your order has not arrived within 3 days after the estimated delivery date, please contact us at info@orsimo.com.